There was a significant amount of inquiries regarding
Even if you ask for A/B testing here and there, it's not easy without a developer. However, by using this function, marketers can conduct marketing experiments on their own. For example, one of our clients is ‘Sseudam Shoes’, and by using this pushbot function, we have increased our membership subscription rate by three times. In addition, you can increase conversion rates by running promotions such as discounts or free trials through pushbots. Pushbot. of customers who are excited just by looking at the coupon (…) Choi: Wow… Siwon Choi: But the most special thing about us is that we create a customer-centered culture. It may seem unexpected, but it also includes an in-house messenger function. We even provide an in-house messenger service for free. Any employee can monitor customer opinions and actually participate in the conversation. Our company talks directly with customers, regardless of whether they are developers, designers, or marketers. In doing so, we have formed a culture in which it is natural to easily identify customer difficulties and reflect customer opinions when making decisions.A shopping platform whose main customers were teenagers was having trouble with payment issues. Teenage Cambodia Phone Number Data customers who receive pocket money tend to make deposits using ATM machines, and this is because in most cases, the deposit unit and product price unit are different. It was like buying clothes worth 37,500 won and depositing 40,000 won. The proportion of deposits deposited correctly was only 60%.payment confirmation and shipping issues. The shopping platform developed a special solution called the 'ATM deposit function' after confirming that existing payment methods did not suit teenage customers well. When depositing via ATM, you can select the deposit amount during the ordering process, and any excess amount is automatically refunded. It was the world's first attempt. Since then, the volume of inquiries has decreased significantly. Even now, the ATM deposit function is used in 25% of all bank transfer transactions.
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Style Share’ improves customer inconvenience This shopping platform, which found hints of improvement in customers' inconveniences, is called 'Style Share'. Style Share has been a customer-centric service since its inception. Jayoung Yoon, CEO of Style Share, was a shopping mall enthusiast who visited 100 online shopping malls at a time when she was a college student. Then, one day, she thought it would be nice to be able to see fashion content scattered across hundreds of places in one place, and after much thought, she decided to start a business. The goal was to create a platform where content that users could empathize with and feel closer to was gathered, rather than content from experts that can be found in magazines. A service created from the customer's perspective hit the jackpot. Although we did not spend a penny on marketing, the number of members increased to 2 million in the first four years of service. The secret was simple. Focused on customers.
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